Privacy Policy

This policy explains how CrawlX (“we”, “us”), operated by Ahmed Viquas, sole proprietor, Hunsur, Karnataka, India, collects and uses information when you use https://crawlx.ai. Contact: info@crawlx.ai.

1. Information we collect

• Account information: name, email address, and password hash when you sign up.
• Service data: the URLs you submit for crawling, crawl configurations, and the resulting reports.
• Usage data: log data such as IP address, browser type, pages viewed, and timestamps, used for security and product improvement.
• Payment data: payments are processed by Paddle.com as Merchant of Record; we do not store your card details. Paddle’s privacy policy is available at https://www.paddle.com/legal/privacy.

2. How we use information

We use your information to provide and improve the service, run crawls you request, generate AI-assisted recommendations, send transactional emails (receipts, crawl completion, account notices), provide support, prevent abuse, and comply with legal obligations. We do not sell your personal data.

3. AI processing

Crawl results may be processed by third-party AI providers (such as Anthropic) to generate recommendations. We send only the data needed to produce your report and do not permit these providers to use your data to train their models where opt-outs are available.

4. Cookies

We use essential cookies for authentication and session management, and privacy-respecting analytics to understand product usage. You can control cookies through your browser settings; essential cookies are required for the service to function.

5. Sharing

We share data only with service providers needed to operate CrawlX: payment processing (Paddle), cloud hosting and infrastructure, email delivery, and AI providers as described above. These providers process data under contracts that protect it. We may disclose information if required by law.

6. Data retention

Account data is retained while your account is active. Raw crawl data — the per-page content and issue rows from each crawl — is automatically deleted after a retention window that depends on your plan: 90 days on Free, 180 days on Starter, 1 year on Professional, and 2 years on Agency. Aggregated crawl statistics (health scores, issue counts, trends) and generated reports are kept for the life of your account so historical comparisons keep working. You can also delete any crawl, project, or your entire account yourself at any time from the app, or request deletion by emailing info@crawlx.ai; we will complete emailed requests within 30 days except where retention is legally required.

7. Security

We use encryption in transit, access controls, and industry-standard practices to protect your data. No system is perfectly secure; please use a strong, unique password.

8. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, email info@crawlx.ai. If you are in the EEA or UK, you also have the right to lodge a complaint with your supervisory authority.

9. International transfers

We operate from India and use infrastructure providers that may process data in other countries. Where required, transfers are protected by appropriate safeguards such as standard contractual clauses.

10. Children

CrawlX is not directed at children under 18, and we do not knowingly collect their data.

11. Changes

We may update this policy. Material changes will be announced by email or in-app notice. The “Last updated” date above reflects the current version.

See also our Terms of Service and Refund Policy, or return to the home page.